Shipping and Delivery
How do you ship?
We ship our products worldwide and all packages are shipped very discreet.
Our organization name or anything else that would imply pharmaceutical contents of the package is never used in our shipments.
Packaging types are changed constantly to achieve max delivery success!
The size of our packages are never larger than what would cause unnecessary suspicion. If the order is too large to fit in one package, it will automatically be divided into two or more packages (all for one Shipment Handling charge).
We also reuse original cardboard boxes for packing different products that fit in ( because we are ecological oriented company and because this way there is more possibility to deliver successfully)
Shipments are sent from various shipping points and different European countries.
How are bulk/large quantities orders shipped?
If the order is too large to fit one package, we guarantee the order will be divided into the necessary amount of packages to lower the risk. No matter how large your order is, we reassure you the same discretion level and repackaging as used for small sized orders.
Do you ship to P.O. Boxes and APO ?
We do ship to PO Box. We do not ship directly to APO address, you can use your home/billing info and your family/friends can redirect your products from USA. Please leave shipping info in comment line of each order. This way you will have 99% delivery success.
What is the cost of shipping?
The shipping cost is - 50 USD for any order.
How do I change my order after it has been placed?
As long as your order is unpaid you can edit it by logging in into your account and choosing order ID after which clicking on EDIT ORDER. If you already paid for the order but it was not sent yet and you want to add/remove an item, please create a ticket and ask customer support to make needed changes. Please always in message specify order ID as this make feedback faster.
Where do I send my payment?
Information on where to send your payment is provided after you place an order, and its sent directly to your e-mail address. Please, follow the payment instructions carefully to avoid unnecessary delay. In case you haven't received it when placing and order, please contact us and we will send you data by email!
How long is the whole process of ordering and shipping?
Order confirmation with instructions for how to make payment is sent to your email automatically and immediately after you submit your order. Once payment is received, we process and dispatch your order within 1-3 WORKING business days. Weekends are days off for packing and shipping. During winter holidays all this process takes more time.
Arrival time is normally between 7 and 15 business days and for very remote countries up to 30-40 business days! Again we will mention that during holidays shipping may take longer.
PLEASE NOTE that BUSINESS DAYS are only Monday to Friday so before you order you should have that clear in your mind!
Delivery time includes time necessary for international regular airmail, which must also pass your customs, so we expect you to accept this as NORMAL DELIVERY TIME and respect it! Please check your ORDER HISTORY online first and count business days before writing to us about delivery time! If it's over 18 business days, please contact us and together we will find the reason and the solution!
How successful is delivery?
We ensure that all packages are shipped with maximum discretion. Products are removed from their original boxes and repacked with extreme care and precaution, specifically to minimize shipment volume. Our organization name is not indicated on any package and shipments are sent from various shipping points in Europe, established in different countries, to ensure maximum discretion and highest probability of successful delivery.
Is a signature required for shipping?
Usually we ship with signature required. If you have some other preferences, please let us know by ticket so we can find a solution.